(AHFE Open Access, 2022) Mutuura, Kamalatharsie; Niederhauser, Mario; Erb, Nico; Van den Anker, Fred
In healthcare, point-of-care testing, i.e., diagnostic testing at the time and place of
patient care, allows for early diagnosis and therefore timely treatment of various diseases.
These on-site tests are particularly beneficial to people living in remote areas
and those with limited mobility. Our study focused on the design of a service for
older people, whereby ambulatory care and telemedicine consultations are based on
point-of-care testing. Its aim was to elicit user requirements, specifically for the use
case of iron deficiency in older people. A textual scenario was developed which formed
the foundation for the simulated or “enacted” scenario, with both undergoing
participatory evaluations. A wide range of “socio-technical” requirements were elicited
that are expected to be crucial for the implementation of this service. Based on
content analysis they were categorized into technology-, people-, organization- and
environment-related requirements. The results are discussed regarding the specific
use case and methods used.