Institut für Wirtschaftsinformatik
Dauerhafte URI für die Sammlunghttps://irf.fhnw.ch/handle/11654/66
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Ergebnisse nach Hochschule und Institut
Publikation Selling Books Online: An Evaluation of Australian and Swiss E-Shops(2005) Leimstoll, Uwe; Kurnia, Sherah; Schubert, PetraThe Extended Web Assessment Method (EWAM) is an evaluation tool specifically created for the assessment of electronic commerce applications. One of the oldest evaluation methods of its kind, EWAM has been revised and improved over the years. The method is based on an evaluation grid that includes a set of criteria with which to appraise the quality and success of e-commerce applications. The focus is on consumer perspectives and the specific features of the Internet as a medium. In this paper, we used the EWAM tool for the comparative analysis of Australian and Swiss Web sites in the retail sector, more specifically for the evaluation of e-shops whose main business is selling books. The findings show that most of the Web sites assessed do not fully meet the expectations of consumers.04B - Beitrag KonferenzschriftPublikation An Evaluation of Australian and Swiss E-Shops in the Grocery Sector(2005) Kurnia, Sherah; Schubert, Petra; Leimstoll, UweThe Extended Web Assessment Method (EWAM) is an evaluation tool specifically created for the assessment of electronic commerce applications. The method is based on an evaluation grid that includes a set of criteria with which to appraise the quality and success of e-commerce applications. The focus is on consumer perspectives and the specific features of the Internet as a medium. In this paper, we used the EWAM tool for a comparative analysis of Australian and Swiss e-shops selling grocery products. Using a comparative study between two different countries, we explored patterns for success or failure of such online applications. In general, the findings show that web sites in both countries do not fully meet the expectations of consumers. General expectations of consumers in online grocery shopping were explored and highlighted in this study.04B - Beitrag KonferenzschriftPublikation Toward Achieving Customer Satisfaction in Online Grocery Shopping: Lessons Learned from Australian and Swiss Cases(Sharpe, 2006) Kurnia, Sherah; Schubert, Petra; Fjermestad, Jerry; Robertson, Nicholas C. Jr.Online grocery shopping has been expected to grow significantly in the next few years. It is important for online merchants to ensure customer satisfaction in order to increase customer loyalty and attract new customers. However, few studies have been undertaken to assess the performance of online stores in terms of meeting customers? expectations. This study employs the Extended Web Assessment Method (EWAM), which is an evaluation tool specifically created for the assessment of electronic commerce applications. The tool was used to assess a number of online grocers in Australia and Switzerland and to identify their strengths and weaknesses. In general, the findings show that web sites in both countries do not fully meet the expectations of customers. General expectations of customers in online grocery shopping and opportunities to improve customer satisfaction were explored and highlighted in this study.04A - Beitrag SammelbandPublikation An Evaluation of On-line Grocery Services in Australia from a Consumers? Viewpoint(2004) Kurnia, Sherah; Schubert, PetraStudy of online grocery shopping, particularly in relation to the evaluation of web sites that facilitate this service, has been limited in number. To enrich the existing studies, this paper assesses various Australian web sites in the grocery sector employing the Extended Web Assessment Method (EWAM). This tool was specifically created for the assessment of electronic commerce applications based on a consumers' viewpoint. The findings indicate that, in general, most web sites have not fully met the expectations of consumers. Strengths and weaknesses of the web sites are addressed. All this provides additional understanding of consumers? expectations in online grocery shopping and valuable insights into the slow uptake of online grocery shopping in Australia.04B - Beitrag Konferenzschrift