Institut für Wirtschaftsinformatik
Dauerhafte URI für die Sammlunghttps://irf.fhnw.ch/handle/11654/66
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Publikation Soziale Roboter, Empathie und Emotionen. Eine Untersuchung aus interdisziplinärer Perspektive(TA-SWISS, 2021) Schulze, Hartmut; Bendel, Oliver; Schubert, Maria; Binswanger, Mathias; Simmler, Monika; Reimer, Ricarda T.D.; Tanner, Alexandra; Urech, Andreas; Kreis, Jeanne; Zigan, Nicole; Kramer, Iris; Flückiger, Silvan; Rüegg, Michelle; Künzi, Cäsar; Kochs, Kathrin; Zingg, Olivia05 - Forschungs- oder ArbeitsberichtPublikation Are robot tax, basic income or basic property solutions to the social problems of automation?(2019) Bendel, Oliver; Kido, Takashi; Takadama, KeikiAutomation is advancing relentlessly. Already decades ago, digitization was its partner. In the industry, innovative robots, for example co-robots, are used. Service robots begin to spread in various areas. Systems of artificial intelligence perform tasks of all sorts, even creative activities. The studies on the development of the labor market reach different results. In any case, it can be said that certain jobs will disappear and many people will have to do without their familiar work. It can also be assumed that in many areas less human work has to be performed on behalf (e.g., for customers and employers). As possible solutions to economic and social problems, an unconditional basic income and a robot tax are suggested. This paper presents, discusses and criticizes these approaches in the context of automation and digitization. Moreover, it develops a relatively unknown proposal, unconditional basic property, and presents its potentials as well as its risks.04B - Beitrag KonferenzschriftPublikation Increasing well-being through robotic hugs(2023) Bendel, Oliver; Puljic, Andrea; Heiz, Robin; Tömen, Furkan; De Paola, Ivan; Kido, Takashi; Takadama, KeikiThis paper addresses the question of how to increase the acceptability of a robot hug and whether such a hug contributes to well-being. It combines the lead author’s own research with pioneering research by Alexis E. Block and Katherine J. Kuchenbecker. First, the basics of this area are laid out with particular attention to the work of the two scientists. The authors then present HUGGIE Project I, which largely consisted of an online survey with nearly 300 participants, followed by HUGGIE Project II, which involved building a hugging robot and testing it on 136 people. At the end, the results are linked to current research by Block and Kuchenbecker, who have equipped their hugging robot with artificial intelligence to better respond to the needs of subjects.04B - Beitrag KonferenzschriftPublikation Care robots with sexual assistance functions(2020) Bendel, OliverResidents in retirement and nursing homes have sexual needs just like other people. However, the semi-public situation makes it difficult for them to satisfy these existential concerns. In addition, they may not be able to meet a suitable partner or find it difficult to have a relationship for mental or physical reasons. People who live or are cared for at home can also be affected by this problem. Perhaps they can host someone more easily and discreetly than the residents of a health facility, but some elderly and disabled people may be restricted in some ways. This article examines the opportunities and risks that arise with regard to care robots with sexual assistance functions. First of all, it deals with sexual well-being. Then it presents robotic systems ranging from sex robots to care robots. Finally, the focus is on care robots, with the author exploring technical and design issues. A brief ethical discussion completes the article. The result is that care robots with sexual assistance functions could be an enrichment of the everyday life of people in need of care, but that we also have to consider some technical, design and moral aspects.04B - Beitrag KonferenzschriftPublikation The Happy Hedgehog project(2021) Bendel, Oliver; Graf, Emanuel; Bollier, KevinSemi-autonomous machines, autonomous machines and robots inhabit closed, semi-closed and open environments, more structured environments like the household or more unstructured environments like cultural landscapes or the wilderness. There they encounter domestic animals, farm animals, working animals, and wild animals. These creatures could be disturbed, displaced, injured, or killed by the ma-chines. Within the context of machine ethics and social robotics, the School of Business FHNW developed several de-sign studies and prototypes for animal-friendly machines, which can be understood as moral and social machines in the spirit of these disciplines. In 2019-20, a team led by the main author developed a prototype robot lawnmower that can recognize hedgehogs, interrupt its work for them and thus pro-tect them. Every year many of these animals die worldwide because of traditional service robots. HAPPY HEDGEHOG (HHH), as the invention is called, could be a solution to this problem. This article begins by providing an introduction to the background. Then it focuses on navigation (where the machine comes across certain objects that need to be recognized) and thermal and image recognition (with the help of machine learning) of the machine. It also presents obvious weaknesses and possible improvements. The results could be relevant for an industry that wants to market their products as animal-friendly machines.04B - Beitrag KonferenzschriftPublikation How can bar robots enhance the well-being of guests?(AAAI, 2023) Bendel, Oliver; Peier, Lea; Kido, Takashi; Takadama, KeikiThis paper addresses the question of how bar robots can contribute to the well-being of guests. It first develops the basics of service robots and social robots. It gives a brief overview of which gastronomy robots are on the market. It then presents examples of bar robots and describes two models used in Switzerland. A research project at the School of Business FHNW collected empirical data on them, which is used for this article. The authors then discuss how the robots could be improved to increase the well-being of customers and guests and better address their individual wishes and requirements. Artificial intelligence can play an important role in this. Finally, ethical and social problems in the use of bar robots are discussed and possible solutions are suggested to counter these.04B - Beitrag KonferenzschriftPublikation Co-robots as care robots(AAAI, 2020) Bendel, Oliver; Gasser, Alina; Siebenmann, JoelCooperation and collaboration robots, co-robots or cobots for short, are an integral part of factories. For example, they work closely with the fitters in the automotive sector, and everyone does what they do best. However, the novel robots are not only relevant in production and logistics, but also in the service sector, especially where proximity between them and the users is desired or unavoidable. For decades, individual solutions of a very different kind have been developed in care. Now experts are increasingly relying on co-robots and teaching them the special tasks that are involved in care or therapy. This article presents the advantages, but also the disadvantages of co-robots in care and support, and provides in-formation with regard to human-robot interaction and communication. The article is based on a model that has already been tested in various nursing and retirement homes, namely Lio from F&P Robotics, and uses results from accompanying studies. The authors can show that co-robots are ideal for care and support in many ways. Of course, it is also important to consider a few points in order to guarantee functionality and acceptance.04B - Beitrag KonferenzschriftPublikation Cloud Computing aus Sicht der Ethik(Springer, 2018) Bendel, Oliver; Reinheimer, StefanZahlreiche Unternehmen transferieren Daten ihrer Kunden in die Cloud, oder diese werden selbst aktiv, nutzen spezielle Dienste und soziale Medien. Es stellen sich viele Fragen: Wird der Benutzer genügend informiert? Sind ihm alle Konsequenzen des Vorgangs klar? Was ist, wenn Inhalte als verdächtig angesehen und Informationen an Behörden weitergereicht werden? Wie können lebenswichtige und personenbezogene Daten geschützt werden? Der Beitrag stellt Probleme rund um Cloud Computing für Privatkunden aus Sicht des Verbraucherschutzes und der Informationsethik systematisch dar, mit Fokus auf Bild und Text. Aus der Unternehmensethik heraus werden Vorschläge für Anbieter unterbreitet.04A - Beitrag SammelbandPublikation Pflegeroboter(Springer, 2018) Bendel, OliverDieses Open-Access-Buch bündelt technische, wirtschaftliche, medizinische und ethische Reflexionen über Pflegeroboter. Pflegeroboter, im Moment noch mehrheitlich Prototypen, unterstützen oder ersetzen menschliche Pflegekräfte bzw. Betreuer. Sie bringen Kranken und Alten die benötigten Medikamente und Nahrungsmittel, helfen beim Hinlegen und Aufrichten oder alarmieren den Notdienst. Vorteile von Pflegerobotern sind durchgehende Verwendbarkeit und gleichbleibende Qualität der Dienstleistung. Nachteile sind Kostenintensität (bei möglicher Amortisation) und Komplexität der Anforderungen.03 - SammelbandPublikation Der Einsatz von Servicerobotern bei Epidemien und Pandemien(Springer, 2020) Bendel, OliverSeit jeher werden Roboter eingesetzt, um gefährliche oder für uns nicht bewältigbare Aufgaben zu erledigen. Sie entschärfen Bomben, transportieren Gefahrenstoffe und arbeiten sich in für uns nicht erreichbare Gebiete vor. Die COVID-19-Pandemie hat gezeigt, dass auch Serviceroboter, die eigentlich nicht für Sonderfälle vorgesehen sind, hilfreiche Dienste bei der Versorgung von Isolierten und bei der Eindämmung von Krankheiten leisten können. Der vorliegende Beitrag stellt vier Typen von Servicerobotern vor. Dann gibt er Beispiele für die Roboternutzung während der Coronakrise im Jahre 2020. Schließlich wird der Frage nachgegangen, in welchem Umfang und in welcher Weise die Robotertypen zusammenarbeiten können und ob man manche von ihnen zu Generalisten weiterentwickeln kann. Zudem werden Geschäftsmodelle und Betriebsmöglichkeiten thematisiert. Der Beitrag zeigt, dass Kohorten von Robotern in Zukunft lebenswichtig sein könnten.01A - Beitrag in wissenschaftlicher Zeitschrift