Social Robots: Development and Evaluation of a Human-Centered Application Scenario
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Author (Corporation)
Publication date
2019
Typ of student thesis
Course of study
Collections
Type
04B - Conference paper
Editors
Ahram, Tareq
Taiar, Redha
Colson, Serge
Choplin, Arnaud
Editor (Corporation)
Supervisor
Parent work
Human Interaction and Emerging Technologies. IHIET 2019
Special issue
DOI of the original publication
Link
Series
Advances in Intelligent Systems and Computing
Series number
Volume
Issue / Number
Pages / Duration
3-9
Patent number
Publisher / Publishing institution
Springer Nature
Place of publication / Event location
Bern
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
This study aimed to develop and evaluate an application scenario for the use of a social robot, following a human-centered design approach. The social robot, which assisted the reception desk staff of a hotel by answering simple, repetitive and time-consuming questions (e.g. parking information, directions), was perceived predominantly positive by employees and guests of the hotel. However, the results suggested that to effectively reduce the employees’ workload and to provide a reliable source of information for the guest, the robot had to work on a high level of autonomy and technological stability. Additionally, the use of a social robot may estrange guests and employees alike, as they prefer human interaction or are fearful of job loss, respectively. An early inclusion of the employees in the design process has shown to reduce fears and increase acceptance towards the social robot and its integration into the workforce.
Keywords
Human-centered design, Social robot NAO, Hotel, Human-robot interaction
Subject (DDC)
Event
Exhibition start date
Exhibition end date
Conference start date
22.08.2019
Conference end date
24.08.2019
Date of the last check
ISBN
978-3-030-25628-9
ISSN
Language
German
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Expert editing/editorial review
Open access category
License
Citation
Schulze, H., Kaufmann, K., Ziakas, E., Catanzariti, M., Stoppa, G., Burkhard, R., & Tanner, A. (2019). Social Robots: Development and Evaluation of a Human-Centered Application Scenario. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (eds.), Human Interaction and Emerging Technologies. IHIET 2019 (pp. 3–9). Springer Nature. https://doi.org/10.1007/978-3-030-25629-6