Social Robots: Development and Evaluation of a Human-Centered Application Scenario
Lade...
Autor:in (Körperschaft)
Publikationsdatum
2019
Typ der Arbeit
Studiengang
Typ
04B - Beitrag Konferenzschrift
Herausgeber:innen
Ahram, Tareq
Taiar, Redha
Colson, Serge
Choplin, Arnaud
Herausgeber:in (Körperschaft)
Betreuer:in
Ãœbergeordnetes Werk
Human Interaction and Emerging Technologies. IHIET 2019
Themenheft
Link
Reihe / Serie
Advances in Intelligent Systems and Computing
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
3-9
Patentnummer
Verlag / Herausgebende Institution
Springer Nature
Verlagsort / Veranstaltungsort
Bern
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
This study aimed to develop and evaluate an application scenario for the use of a social robot, following a human-centered design approach. The social robot, which assisted the reception desk staff of a hotel by answering simple, repetitive and time-consuming questions (e.g. parking information, directions), was perceived predominantly positive by employees and guests of the hotel. However, the results suggested that to effectively reduce the employees’ workload and to provide a reliable source of information for the guest, the robot had to work on a high level of autonomy and technological stability. Additionally, the use of a social robot may estrange guests and employees alike, as they prefer human interaction or are fearful of job loss, respectively. An early inclusion of the employees in the design process has shown to reduce fears and increase acceptance towards the social robot and its integration into the workforce.
Schlagwörter
Human-centered design, Social robot NAO, Hotel, Human-robot interaction
Fachgebiet (DDC)
150 - Psychologie
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
22.08.2019
Enddatum der Konferenz
24.08.2019
Datum der letzten Prüfung
ISBN
978-3-030-25628-9
ISSN
Sprache
Deutsch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Veröffentlicht
Begutachtung
Fachlektorat/Editorial Review
Open Access-Status
Lizenz
Zitation
SCHULZE, Hartmut, Kaspar KAUFMANN, Eleni ZIAKAS, Marco CATANZARITI, Giancarlo STOPPA, Roger BURKHARD und Alexandra TANNER, 2019. Social Robots: Development and Evaluation of a Human-Centered Application Scenario. In: Tareq AHRAM, Redha TAIAR, Serge COLSON und Arnaud CHOPLIN (Hrsg.), Human Interaction and Emerging Technologies. IHIET 2019. Bern: Springer Nature. 2019. S. 3–9. Advances in Intelligent Systems and Computing. ISBN 978-3-030-25628-9. Verfügbar unter: https://doi.org/10.26041/fhnw-1895