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Publikation Flexible workforce management. An exploratory study(Open Education Platform, 2021) Vogel, Christoph; Schaltegger, Christina; Zölch, Martina; Gerber, Aurona; Hinkelmann, KnutA flexible workforce is a key competitive advantage to deal with a constantly changing environment, such as order fluctuations and filling knowledge gaps due to a shortage of skilled staff. So far, only few empirical results are available on how companies successfully manage the “Flexible Workforce”. In the present exploratory study, we examine the flexible workforce practice and management in Swiss organisations using a quantitative approach. Data were collected through an online survey, in which 224 HR professionals of Swiss companies took part. The results suggest that organisations engaging in a flexible workforce benefit from outcomes like dealing with peaks in workload, filling knowledge gaps, implementation of new ideas and succession planning. The extent to which companies can benefit from the use of a flexible workforce depends, among other things, on the complexity of the tasks and organisational characteristics such as the culture of trust and the practice of knowledge management.04B - Beitrag KonferenzschriftPublikation Practice track: a learning tracker using digital biomarkers for autistic preschoolers(2022) Sandhu, Gurmit; Kilburg, Anne; Martin, Andreas; Pande, Charuta; Witschel, Hans Friedrich; Laurenzi, Emanuele; Billing, Erik; Hinkelmann, Knut; Gerber, AuronaPreschool children, when diagnosed with Autism Spectrum Disorder (ASD), often ex- perience a long and painful journey on their way to self-advocacy. Access to standard of care is poor, with long waiting times and the feeling of stigmatization in many social set- tings. Early interventions in ASD have been found to deliver promising results, but have a high cost for all stakeholders. Some recent studies have suggested that digital biomarkers (e.g., eye gaze), tracked using affordable wearable devices such as smartphones or tablets, could play a role in identifying children with special needs. In this paper, we discuss the possibility of supporting neurodiverse children with technologies based on digital biomark- ers which can help to a) monitor the performance of children diagnosed with ASD and b) predict those who would benefit most from early interventions. We describe an ongoing feasibility study that uses the “DREAM dataset”, stemming from a clinical study with 61 pre-school children diagnosed with ASD, to identify digital biomarkers informative for the child’s progression on tasks such as imitation of gestures. We describe our vision of a tool that will use these prediction models and that ASD pre-schoolers could use to train certain social skills at home. Our discussion includes the settings in which this usage could be embedded.04B - Beitrag KonferenzschriftPublikation Platform-based strategic consulting for digital transformation(2022) Gatziu Grivas, Stella; Giovanoli, Claudio; Grasshoff, Gunnar; Imhof, Denis; Hinkelmann, Knut; Gerber, AuronaThe digital age poses manifold challenges and difficult conditions for all sizes of organizations in all industries. Organizations need to adapt to complex challenges and difficult conditions and to plan and execute their digital transformation strategies. More and more organizations need support by strategic business consulting companies which must be offered in an effective and efficient way so that also small and medium sized companies can profit from it to stay competitive. Our research work focusses on the development of online strategic consulting tools offered as self-services on a web-based platform supporting the definition of digital transformation strategy. The so-called Digital Backpack Assessment (DBA) measures the digital maturity and proposes possible cases for changes. The tool follows the following principles: (1) A holistic approach with focus on the customer orientation, the business models, the organizational excellence, and the operational excellence. (2) An open strategy approach where several stakeholders from the company participate04B - Beitrag KonferenzschriftPublikation A cyber attack simulation for teaching cybersecurity(2023) Scherb, Christopher; Heitz, Luc; Grimberg, Frank; Grieder, Hermann; Maurer, Marcel; Gerber, Aurona; Hinkelmann, KnutWith the rising number of cyberattacks, such as ransomware attacks and cyber espionage, educating non-cybersecurity professionals to recognize threats has become more important than ever before. However, traditional training methods, such as phishing awareness campaigns, training videos and assessments have proven to be less effective over time. Therefore, it is time to rethink the approach on how to train cyber awareness. In this paper we suggest an alternative approach -- a serious game -- to educate awareness for common cyberattacks. While many serious games for cybersecurity education exist, all follow a very similar approach: showing people the effects of a cyber attack on their own system or company network. For example, one of the main tasks in these games is to sort out phishing mails. We developed and evaluated a new type of cybersecurity game: an attack simulator, which shows the entire setting from a different perspective. Instead of sorting out phishing mails the players should write phishing mails to trick potential victims and use other forms of cyberattacks. Our game explains the intention of each attack and shows the consequences of a successful attack. This way, we hope, players will get a better understanding on how to detect cyberattacks.04B - Beitrag KonferenzschriftPublikation From managing diversity to managing opportunity(Open Education Platform, 2021) Özdemir, Feriha; Gerber, Aurona; Hinkelmann, KnutCompanies with path-dependencies on trivial assumptions reach their limits in Society 5.0. Resilient and vital organizations need multiple reservoirs of competencies, i.e .their people’s capabilities. Furthermore, resilient organizations in hypermodernity depend on an ability to respond to rising complexity by enhancing their own inner variety and competencies. Society 5.0 is characterized by a huge amount of diversity, and is human-focused. This paper presents a human-centered approach, the Capability Approach, which is conceptualized as a developed approach to Diversity Management. This paper goes beyond the classical diversity discourse, outlining an approach to Managing Opportunities in Society 5.0 that contributes toward the SDGs and Capability Management, introducing the Capability Cycle as a process for managing opportunities for dialogue-orientated communication. An economy designed for people requires a new diversity discourse − because the right to development is an inalienable human right.04B - Beitrag KonferenzschriftPublikation Synchronous hybrid classroom in continuing education – Tackling challenges of exchange and networking(Open Education Platform, 2021) Jansen, Anne; Rother, Timna; Gerber, Aurona; Hinkelmann, KnutDigitalization is changing work content, jobs, and processes, making lifelong learning and investment in further education increasingly important. At the same time, it opens new opportunities for providers of continuing education programs by digitalizing teaching/learning settings. In a synchronous hybrid classroom, a video conferencing system enables simultaneous on-site and remote participation. Thus, this format offers potential for continuing education through the freedom to choose from where to participate in the class-room. Continuing education participants are often very busy at work and/or with care obligations and could therefore benefit from local flexibility through remote teaching. However, it is the exchange and networking opportunities that many participants expect from continuing education and which have so far usually been realized through face-to-face interaction. The implementation of synchronous hybrid teaching is associated with several challenges. Beside challenges of technological implementation and the demands on technical and didactical skills of the lecturers, there is a risk that the exchange and networking between participants will suffer. This paper develops key research questions regarding the future design of synchronous hybrid classrooms especially for the target group of continuous education participants. Different methods are presented, with which the necessary evidence could ideally be obtained.04B - Beitrag KonferenzschriftPublikation Agile management in cybersecurity(2023) Asprion, Petra; Giovanoli, Claudio; Scherb, Christopher; Bhat, Sourabha; Gerber, Aurona; Hinkelmann, KnutCybersecurity management has emerged as a topic of growing importance on a global scale. Applying traditional management practices to cybersecurity is often too cumbersome and can lead to significant delays. Today's enterprises must be able to adapt to ever-evolving digital threats and act with corresponding agility and flexibility. Agile methods are well suited for projects without a defined scope, duration, tasks, and resources and has been identified as suitable for meeting the management challenges of cybersecurity teams. Based on an in-depth literature review, this study assumed that adopting an agile approach to cybersecurity helps organizations manage cybersecurity effectively. A first prototypical model was developed and evaluated which combines agile methods with cybersecurity functions - based on a recognized reference model.04B - Beitrag KonferenzschriftPublikation Towards an assistive and pattern learning-driven process modeling approach(2019) Laurenzi, Emanuele; Hinkelmann, Knut; Jüngling, Stephan; Montecchiari, Devid; Pande, Charuta; Martin, Andreas; Martin, Andreas; Hinkelmann, Knut; Gerber, Aurona; Lenat, Doug; van Harmelen, Frank; Clark, PeterThe practice of business process modeling not only requires modeling expertise but also significant domain expertise. Bringing the latter into an early stage of modeling contributes to design models that appropriately capture an underlying reality. For this, modeling experts and domain experts need to intensively cooperate, especially when the former are not experienced within the domain they are modeling. This results in a time-consuming and demanding engineering effort. To address this challenge, we propose a process modeling approach that assists domain experts in the creation and adaptation of process models. To get an appropriate assistance, the approach is driven by semantic patterns and learning. Semantic patterns are domain-specific and consist of process model fragments (or end-to-end process models), which are continuously learned from feedback from domain as well as process modeling experts. This enables to incorporate good practices of process modeling into the semantic patterns. To this end, both machine-learning and knowledge engineering techniques are employed, which allow the semantic patterns to adapt over time and thus to keep up with the evolution of process modeling in the different business domains.04B - Beitrag KonferenzschriftPublikation Success factor focus and attention in study and in the work context - a call for action at institutes of higher education in a more and more digitalized world(2023) Krebs, Michael; Kuhn, Christine; Sitte, Michael; Gerber, Aurona; Hinkelmann, KnutDigitization offers new opportunities in the context of students' learning opportunities and strategies, but also risks and challenges. Undisturbed attention is becoming a scarce resource due to multiple opportunities for influence and distraction (e.g., new social media, "attention economy") and is increasingly limiting the learning success of students. "Stolen Focus", low "Attention Span", increased levels of stress and signals of exhaustion and depression in the face of performance and learning demands that tend to remain the same or comparable over the years are signs of an attention crisis and challenge us faculty to actively address this issue in courses. The coming generations (Z etc.) need assistance to regain or improve their self-efficacy in their studies with media literacy, attention, focus and deeper learning. The authors see this situation as a call for action, aiming to improve students' perception (also meta-awareness) and awareness of the impact of the digitalized and accelerated world on their daily routines, learning and working. The ability to work and learn in a focused way is seen and expected by employers as one of the most important competencies of graduates in a recent study. The planned project intends to face this challenge by developing a teaching design with different components, consisting of teaching materials (online/offline), a playbook and a "focus for success diary" and is intended to be applied in a regular Bachelor program, where the authors teach the same course in different locations of the university. Overall, the project should help learners to be better prepared for the demands of the modern world and to be more aware and successful in their learning processes. The social and psychological consequences of digitalization, acceleration and densification will thusbecome an integral part of the training and the solutions developed will offer a contribution in terms of social sustainability in the context of our ESG efforts.04B - Beitrag KonferenzschriftPublikation Leverage white-collar workers with AI(2019) Jüngling, Stephan; Hofer, Angelin; Martin, Andreas; Hinkelmann, Knut; Gerber, Aurona; Lenat, Doug; Clark, PeterBased on the example of automated meeting minutes taking, the paper highlights the potential of optimizing the allocation of tasks between humans and machines to take the particular strengths and weaknesses of both into account. In order to combine the functionality of supervised and unsupervised machine learning with rule-based AI or traditionally programmed software components, the capabilities of AI-based system actors need to be incorporated into the system design process as early as possible.04B - Beitrag Konferenzschrift