Master of Science
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- Publikation"Resiliente Mitarbeitende durch resiliente Führung" Wie können Führungskräfte von Pflegepersonal in Langzeiteinrichtungen resilient führen?(Hochschule für Wirtschaft FHNW, 2023) Stocker, Nicole; Minnig, Christoph11 - Studentische Arbeit
- PublikationOptimized Energy Market Bidding Strategies to Create Revenue from Vehicle to Grid Operation in the Swiss Logistics Sector(Hochschule für Wirtschaft FHNW, 2022) Schmitz, Martin Peter; Ehrenthal, Joachim; Wache, HolgerGiven the ever-increasing pressure created by climate change, everyone must contribute to preserving this planet. From a regulatory point of view, this is also the case for the logistics industry, which is facing the challenge of decarbonization as a significant change. Considering the resulting opportunities for new business models, this thesis deals with the statement," Vehicle-to-Grid operation can produce additional revenue by implementing optimal bidding strategies in the Swiss logistics sector through strategic energy market participation without affecting the efficiency of the core business of the logistics operation" and shows ways and strategies to confirm this. Common methods such as the systematic literature review, design science research, and experimental optimization are used. A model specific to the context is instantiated and applied using experimental optimization. As can be seen, profits or cost savings of 2,000€ to almost 70,000€ per month can be achieved under certain conditions without affecting the core business. This is supported by applying bidding strategies in the context of near-reality scenarios, applying actual context data - commodity prices - and using accurate exchange prices of EPEX Spot.11 - Studentische Arbeit
- PublikationChoice of traditional or agile business analysis approach - A decision model to determine the use of the traditional versus agile business analysis paradigm(Hochschule für Wirtschaft FHNW, 2022) Amstutz, Jason; Telesko, RainerThe business analysis/project management approach is a key factor in project success or failure in the field of information systems. There are mainly two frameworks: the traditional and the agile approach. While the former is plan-driven and predictive, the latter is change-driven and adaptive in nature. A transition from traditional to agile methodologies can be observed, attributable to the fast-changing market conditions of today's economy, new technologies, and many other factors. Both approaches have advantages and disadvantages that limit their application areas. Another approach is the hybrid paradigm, combining elements of the two abovementioned approaches.11 - Studentische Arbeit
- PublikationAugmented Reality in the plastic piping industry How the combination of AR and visual AI can support, analyse and document the process of a plastic piping installation with an infrared welding machine(Hochschule für Wirtschaft FHNW, 2022) Worni, Simon; Inglese, Terry; Korkut, SafakThis research investigates how the combination of Augmented Reality (AR) and visual artificial intelligence (AI) can contribute to operational processes and analyse the quality of a piping installation with an infrared welding machine. The benefits of industrial AR have been discussed for training, maintenance, and human-robot interaction use cases. Furthermore, visual AI can be used through a cyber-physical system to inspect the quality in the manufacturing industry, connecting sensors to the internet and analysing the created data. However, a concrete proposal on combining AR and visual AI in the plastic piping industry for an infrared welding machine is currently missing. The conducted master thesis addresses this research gap.11 - Studentische Arbeit
- PublikationArchetypes of early adopters in quantum computing - In the context of supply chain problems(Hochschule für Wirtschaft FHNW, 2022) Schwarz, Philip; Ehrenthal, JoachimThe developments in quantum computing have rapidly increased in speed, and the so-called quantum advantage, the point where quantum computers will outperform classical computers, could soon be reached. Leading companies like Google, Amazon, IBM, Microsoft, or D-Wave are already hosting cloud services where companies can try out quantum computing possibilities. As supply chain problems often deal with complex optimisation problems, they often limit themselves through assumptions or need to take long processing time into account. The impact on the business is currently not addressed in the most distinguished journals in supply chain management. This inductive, qualitative study research collects data from 10 companies to investigate how practitioners identify, evaluate, select, and implement quantum computing applications for supply chain problems. First, six process design themes were identified, and three early adopter archetypes were developed. The results suggest that only companies that can balance the six different relevant dimensions (Strategy, Identification, Technology Type, Methodology Type, Organisation, and Evaluation) and constantly reevaluate the necessary actions in the context of the current Technology Readiness Level are more likely to select suitable quantum technology and methods for their supply chain problems. Finally, the results open up research in the supply chain area for the possible application of quantum computing and derive actionable recommendations for business leaders.11 - Studentische Arbeit
- PublikationPredictive modelling using machine learning algorithms based on structured and unstructured data of a Swiss home care institution(Hochschule für Wirtschaft FHNW, 2022) Frey, Etienne; Witschel, Hans FriedrichHome care institutions provide medical and social services to patients at home. Due to their ailments, recipients of home care services are at risk of requiring a hospital referral or experiencing early death. Early identification of a change in a patient's condition may support home care institutions to prevent such events and adjust their resource planning accordingly. Various structured and unstructured data are collected during the care pathway of a home care patient. Data mining techniques can be used to identify a patient at risk for specific events. Multiple studies have successfully applied data mining-based prediction models in different medical settings. In home care, medical decisions are currently based on anecdotal evidence rather than on evidence derived from data, which may lead to biases and errors. This master thesis aimed to predict if a patient recovers, must be relocated, remains unchanged, or dies within the next three months to identify the need for care intensification or reduction and improve home care institutions' planning capabilities.11 - Studentische Arbeit
- PublikationA Chatbot as an Innovation Assistant(Hochschule für Wirtschaft FHNW, 2021) Gantert, Lukas; Gatziu Grivas, StellaDue to the rapidly evolving world and the ever faster changing customer demands and needs, companies need to develop innovations. In order to develop innovations, innovation processes are used, whereby these processes contain some problems andchallenges for companies. In this thesis an innovation process is presented, on the basis of which it is shown where the problems and challenges are. Proposals are developed on how chatbots can solve the identified problems in the innovation process. These suggestions serve as a basis for the development of a chatbot prototype, which is developed with the Rasa framework. The chatbot prototype is evaluated with test users to find out if chatbots can be a support in the innovation process. Based on the evaluation, it is concluded that chatbots have the potential to support and improve the innovation process. However, the chatbot prototype would not be a sufficient support. In this work, suggestions are therefore made on how the chatbot prototype can be further developed so that it becomes a support for the innovation process.11 - Studentische Arbeit
- PublikationPrediction of Diagnosis Related Groups classification for Medical Services(Hochschule für Wirtschaft FHNW, 2021) Künzi, Richard; Witschel, Hans FriedrichThe introduction of diagnosis-related groups (DRG) in the medical sector, the cost capping of prices, led to the fact that treatments often have a low margin or are not cost-covering. For this reason, it is extremely important that all services subsequently provided are also charged to the patient. This thesis has been completed in cooperation with the Heuberger Eye Clinic and the software supplier for the daily business MedicalDesktop. Currently, the notes of the medical staff, contained in the MedicalDesktop software, are used to create the patient invoice. This step requires specific medical knowledge to understand both the notes and the DRGs, as a correct allocation has to be made. To support the staff in this task, a machine learning model is developed.The aim of this thesis is to determine whether a recommendation for the DRG allocation can be made on the basis of unstructured notes as well as structured information (e.g., measurement of the sphere). For this purpose, a machine learning model is developed and subsequently optimized. The results show that a recommendation by the model can support the staff helpfully. The results indicate that additional revenue can be generated with the help of the model. On this basis, the hypothesis can be confirmed that unstructured and structured data can improve the accuracy and completeness of invoices.11 - Studentische Arbeit
- PublikationGamification of Blockchain Learning(Hochschule für Wirtschaft FHNW, 2021) Baez, Manuel; Dettling, WalterThere are new technologies that have changed the way we live our lives and blockchain is one of those technologies that has the potential to change the way the world transacts. One of the reasons people fear new things is because they do not know how they work. Bloxxgame is a simulation tool that aims to teach students how blockchain works. This game was developed with the idea of showing students how the Bitcoin blockchain would look like if the steps were done manually. The consensus model of a blockchain is arguably the most important part of it and bloxxgame allows students to experience it. The purpose of this paper is to study the impact bloxxgame has on students and their understanding about blockchain. In order to answer this, a methodology is proposed in this paper which uses the three teaching scenarios suggested by the bloxxgame creators and Serrano-Laguna et al., 2018. The study was divided into two sessions, 116 students participated in the first and 79 in the second. All players completed two assessments, one before and one after playing bloxxgame. To analyze the results, the players were categorized and a paired t-test was performed. The results of the category analysis show that most players were masters which means that they already possessed the knowledge to pass the assessments before the playing bloxxgame. The overall result of the paired t-test show a significant positive difference in knowledge before and after playing bloxxgame.11 - Studentische Arbeit
- PublikationGamification of Software in Credit Processing(Hochschule für Wirtschaft FHNW, 2021) Niggli, Lorenzo; Hanne, ThomasThis master thesis examines the question of whether it is possible to increase the attractiveness of work within credit processing by means of gamification. Credit processing is the last step in the process of new lending or mutation of a credit transaction by banks to their clients. Gamification is the application of game-like mechanics and designs to non-gaming software. Within this thesis, the literature is first searched for gamification, focusing on which game techniques exist and what their impact is on the user. In interviews with bank employees from the respective fields, pains in the area of credit processing are identified. The most frequently mentioned pains include a lack of know-how on how to use the software, due to the complexity of the software but also the underlying credit domain. Motivational issues were also mentioned in connection with the work in credit processing, which are in the nature of processing-intensive departments. Based on the identified pains and previous research in the field of gamification, ideas will be developed on how gamification concepts can make working in credit processing more attractive....11 - Studentische Arbeit
- PublikationData Management Approach to simplify the retrievability of theses(Hochschule für Wirtschaft FHNW, 2021) Breu, Andrea; Schlick, SandraThe first library network in Switzerland was established about three decades ago. Since then, a diversified network has developed within the domain of academic libraries. The relevance and long-term viability of this situation have been widely discussed in recent years. In 2015, academic libraries initiated the national project Swiss Library Service Platform (SLSP), which merged individual library catalogues into a nationwide network zone catalogue, and offer a broad package of information services to the academic library community.Despite the merging, each library maintains its own catalogues. In addition to the network data, university-owned publications and theses are listed in their own catalogues as print versions. However, electronic versions of theses are difficult to find. PhD theses are made openly accessible depending on the year of publication. Under- and graduate theses are based on the publication intentions of the individual universities and are thus only made available to registered researchers and in university internal platforms. This study shows a data management approach, that merges university-internal data bases into a single point of access to facilitate the retrievability of theses....11 - Studentische Arbeit
- PublikationIncrease Therapy Understanding and Medication Adherence for Patients with Inflammatory Skin Diseases through Augmented Reality(Hochschule für Wirtschaft FHNW, 2021) Yannick, Deiss; Inglese, Terry; Korkut, SafakAugmented reality (AR) offers an incomparable user experience by projecting digital content into the real environment. Like AR, dermatology is a visual field, and the integration of this technology into the daily lives of patients and dermatologists promises synergy opportunities. The challenges for patients with inflammatory skin diseases to adhere to their therapy are many and complex. On the one hand, the lack of understanding about the specific disease can lead to uncertainty in therapy. On the other hand, the potential development of the disease is often unknown. Furthermore, the management of the disease or the corresponding therapy is negatively influenced by patients’ forgetfulness in their daily life and dissatisfaction about the development of their lesion. Certain patients even interrupt their therapy because they question the development of the disease or worry about potential side effects. The benefits of AR as an enabler of learning experiences have been discussed in various fields like professional education in healthcare, in sports or in the regular scholar system. The breakthrough for mobile AR in terms of awareness originated from the successful adaption of the gaming industry. However, no studies have been conducted regarding the potential impact of and opportunities provided by AR for patients with dermatological issues such as inflammatory skin diseases. This thesis addresses this research gap by exploring how AR can increase patients’ understanding of the inflammatory skin diseases atopic dermatitis and psoriasis. Furthermore, the thesis analyses the relevant factors for a successful integration of a mobile application into patients’ daily lives to increase their medication adherence....11 - Studentische Arbeit
- PublikationImpact of Central Bank-issued Currency (CBDC) in Society(Hochschule für Wirtschaft FHNW, 2021) Ujjaval, Sadana; Kondova, GaliaSince ancient times, we have been using the inefficiency of the barter system which served society for long time. However, the system did not consider ease for the customer when making a transaction. Barter system often defined as “the direct exchange of services and resources for mutual advantage” (Davies, 2010, p. 9). This system had been around a long time because of the extreme robustness of the system, and nothing better of the alternative. It has many resilient characteristics that became the foundation of the creation of money. What’s spectacular is many aspects from the barter system is still being used in today’s everyday livelihoods. For example: Sacrificing time to work to earn a good living, or the electrical payment system. Normally at the end of every month, you would receive a bill from an electricity establishment to make a payment. These two examples are mutually beneficial for both parties....11 - Studentische Arbeit
- PublikationHow can procurement foster ICT innovation with startups?(Hochschule für Wirtschaft FHNW, 2021) Nussbaumer, Jessica Corinne; Ehrenthal, JoachimMotivation: Organisations are increasingly fostering open innovation efforts, whereby they include suppliers like startups in their innovation activities. These innovations are mainly ICT-driven. Collaborating with startups on innovative topics is challenging for the corporate entrepreneur and the startup. Particularly, the information asymmetry and asymmetric trust as well as the cultural (mis-)fit between the corporate entrepreneur and the startup are highlighted in that regard. The procurement function could be seen as the missing link between the startup and the corporate entrepreneur since it is at the interface between these two (e.g., Luzzini et al., 2015). The main research question of this paper is: how can ICT innovation procurement support corporate entrepreneurship ICT innovation projects with startups? Problem Statement: Although it is likely that procurement is becoming a crucial entity for innovations in organisations, there is a research gap in this field ((Elsevier – Call for Papers, Purchasing & Innovation, 2020)....11 - Studentische Arbeit
- PublikationDigital Twin of an Organisation(Hochschule für Wirtschaft FHNW, 2021) Campell, Jon Domenic; Giovanoli, ClaudioParmar et al. (2020) suggest that the concept of digital twins can be extended from digital representations of physical objects to digital representations of entire organizations. According to Kerremans (2017) a Digital Twin of an Organisation (DTO) aims to help companies explore their options and reduce the risks of future decisions, but many companies do not know how they should implement a digital twin in their organization (Lunardi, see Appendix 11.1.1). In this master thesis proposal, digital twins will be explored, and exciting use cases will be presented. The basis will be established to create a framework for the implementation of a specific digital twin of an organization. In the literature review it was explored that there are different use cases for organizational digital twins. A ranking list was created which evaluates the use cases according to cost savings, increased revenue and customer experience. The use cases performance/cost optimisation and customer experience management promise most impact. From the interviews it emerged that the performance/cost optimisation case is indeed very exciting and could be used in almost every company. Therefore, the thesis focuses on the creation of a guide for a DTO in the area of cost and performance optimisation. With the help of the expert interviews and the sources, a checklist was created for each of the five steps to help users understand what they need to do and what is important when building a DTO for cost and performance optimisation. The aim of the checklist is that the reader conceptually knows how to proceed step by step to implement a DTO. After successful implementation of a DTO for performance and cost optimisation, the organization benefits from advantages such as efficiency optimisation, real time monitoring, process simulations and cost savings.11 - Studentische Arbeit
- PublikationDevelopment of a Sister University Concept(Hochschule für Wirtschaft FHNW, 2021) Fu, Mina; Jüngling, StephanThe mission of FHNW Business School is to “... educate innovative and responsible managers for a networked and dynamic world”. Going one step further, a novel concept which goes under the name of “Sister University” could deepen the relationship between two universities such that the universities benefit from the other through mutual exchange. International collaboration contributes to economic welfare through knowledge sharing and exchange of information. The current form of university partnership allows frequent communication, but does not provide students with additional opportunities to engage with foreign institutes. This master thesis therefore suggests, that by implementing the novel concept of "Sister University", new ways of collaboration can be offered to students, lecturers/researchers and school staff, using a bottom-up approach that enhances and sustains the relationship and friendship between two universities. For the development of the Sister University this thesis reviewed the Sister City concept to derive similarities. Based on the analysis this thesis wants to determine what component can be applied to a Sister University. For the development of the novel concept the focus is set on University of Applied Sciences and Arts Northwestern Switzerland (FHNW) and the Shenzhen Technology University (SZTU)….11 - Studentische Arbeit
- PublikationDesigning a Chatbot for Language Learning for Professional Purposes: How can chatbot and simulation technology help train drivers maintain and enhance their second language for specific purposes?(Hochschule für Wirtschaft FHNW, 2021) Ganz, Rebecca; Inglese, Terry; Korkut, SafakFrom December 2020 train drivers employed by the Schweizerische Südostbahn (SOB)will be required to drive trains from the German-speaking region of Switzerland across the language barrier into the Italian-speaking region. For this purpose they have been instructed in Italian using innovative teaching methods based on simulation and virtual reality. Now they must maintain their Italian language skills independently and to assist them with this, this project aims to develop an instructional design for a mobile chatbot-based language learning and practice application. The design will be based on their prior language training and their user requirements, as well as the literature in abroad interdisciplinary eld that incorporates Language for Specific Purposes, andragogy theory and the prior use of technology in language learning. The results of this project will feedback into a broader research project at FHNW and form the basis for future Master thesis projects.11 - Studentische Arbeit
- PublikationManipulation by humanoid consulting and sales hardware robots from an ethical perspective(Hochschule für Wirtschaft FHNW, 2021) Dos Santos Alves, Liliana Margarida; Bendel, OliverNowadays, humanoid robots are already being used for several purposes as in the education system, patient care, hotel business, and retail sectors. In doing so, these humanoid robots are becoming increasingly intelligent and less and less distinguishable from human behaviour, making them well suited for consulting and sales assistance in retail stores. According to several studies, it is only a matter of time before the technology will reach the point when people will no longer deal with human advisors/sellers in retail stores but with humanoid robots. However, it is well-known that human advisors/sellers usually manipulate customers during the sales pitch in order to sell them products or services that do not meet their needs. Therefore, the question arises whether humanoid robots could also manipulate customers in retail stores to obtain an advantage (e.g. economic benefit). The purpose of this study is both to provide transparency in the area of negative manipulation by humanoid robots and to fill the gap in ethical considerations of customer manipulation by humanoid consulting and sale assistance robots in retail stores. The main research question of this study is to determine whether it is ethical to intentionally program humanoid consulting and sales hardware robots with manipulation techniques to influence the customer’s purchase decision in retail stores (RQ1). Moreover, to answer this central question, five sub-questions (SQ) were defined and answered based on an extensive literature review and a survey conducted with potential customers of all ages....11 - Studentische Arbeit
- PublikationEvaluating the acceptance of telepractice among speech therapists in Switzerland utilizing modified TAM(Hochschule für Wirtschaft FHNW, 2021) Osmani, Arjeta; Eisenbart, BarbaraTelemedicine applications allow healthcare professionals to evaluate, diagnose and treat patients at a distance using telecommunication technology. Numerous studies have demonstrated the effectiveness of telemedicine for speech therapy, mostly known a stelepractice or teletherapy, but its successful implementation and acceptance have still barriers to overcome. In the USA, Canada, or Australia, telepractice has been studied and widely used. On the contrary, speech therapists in Switzerland have had their first experiences with telepractice during the COVID-19 Lockdown. When introducing telemedicine to clinical practice, the most critical success factor is the acceptance by the physicians. The main goal of this study is to shed light on the experiences of swiss speechtherapists with tele practice via videoconferencing and identify critical factors that would influence their future acceptance of this model of service delivery....11 - Studentische Arbeit
- PublikationLegal Tech in Switzerland(Hochschule für Wirtschaft FHNW, 2021) Wehrli, Rahel; Gatziu Grivas, StellaLegal Tech has a disruptive impact on the legal market. In Switzerland, however, this trend is not yet as advanced as in other parts of the world. The ones who suffer from this situation are the legal employees, who must keep up with the global competition without this support. This thesis aims to provide this support. The literature was reviewed, firstly, to find suitable solutions to support the legal employees. Derived from the gadgets used in day-to-day life, the solution of a chatbot came. In addition, the literature also shows that the on-the-job training, especially in the case of junior associates, is not appropriate for the length of time they are employed. From this constellation the research gap emerges; the on-the-job training of junior associates should become more efficient with the implementation of a chatbot. The goal of the thesis thereby is to implement a prototype of a chatbot and provide, based on ist evaluation, advice on how to make the best use of such a chatbot. For the creation of the chatbot design science research. Before the chatbot is developed, the involved personas are defined and a first catalogue of questions, the chatbot should be able to answer, is designed. While the questionsare used to develop the chatbot, the personas are later used to evaluate the chatbot. This entire process was done by applying design science research.This evaluation has shown that the implementation of an elaborated chatbot indeed can help thejunior associates to do tasks more efficient. However, the legal framework is an obstacle and therefore, at best, the implementation of several chatbots must be considered.11 - Studentische Arbeit