Master of Science

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https://irf.fhnw.ch/handle/11654/8204

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"Resiliente Mitarbeitende durch resiliente Führung" Wie können Führungskräfte von Pflegepersonal in Langzeiteinrichtungen resilient führen?
(Hochschule für Wirtschaft FHNW, 2023) Stocker, Nicole; Minnig, Christoph
11 - Studentische Arbeit
Optimized Energy Market Bidding Strategies to Create Revenue from Vehicle to Grid Operation in the Swiss Logistics Sector
(Hochschule für Wirtschaft FHNW, 2022) Schmitz, Martin Peter; Ehrenthal, Joachim; Wache, Holger
Given the ever-increasing pressure created by climate change, everyone must contribute to preserving this planet. From a regulatory point of view, this is also the case for the logistics industry, which is facing the challenge of decarbonization as a significant change. Considering the resulting opportunities for new business models, this thesis deals with the statement," Vehicle-to-Grid operation can produce additional revenue by implementing optimal bidding strategies in the Swiss logistics sector through strategic energy market participation without affecting the efficiency of the core business of the logistics operation" and shows ways and strategies to confirm this. Common methods such as the systematic literature review, design science research, and experimental optimization are used. A model specific to the context is instantiated and applied using experimental optimization. As can be seen, profits or cost savings of 2,000€ to almost 70,000€ per month can be achieved under certain conditions without affecting the core business. This is supported by applying bidding strategies in the context of near-reality scenarios, applying actual context data - commodity prices - and using accurate exchange prices of EPEX Spot.
11 - Studentische Arbeit
Augmented Reality in the plastic piping industry How the combination of AR and visual AI can support, analyse and document the process of a plastic piping installation with an infrared welding machine
(Hochschule für Wirtschaft FHNW, 2022) Worni, Simon; Inglese, Terry; Korkut, Safak
This research investigates how the combination of Augmented Reality (AR) and visual artificial intelligence (AI) can contribute to operational processes and analyse the quality of a piping installation with an infrared welding machine. The benefits of industrial AR have been discussed for training, maintenance, and human-robot interaction use cases. Furthermore, visual AI can be used through a cyber-physical system to inspect the quality in the manufacturing industry, connecting sensors to the internet and analysing the created data. However, a concrete proposal on combining AR and visual AI in the plastic piping industry for an infrared welding machine is currently missing. The conducted master thesis addresses this research gap.
11 - Studentische Arbeit
Archetypes of early adopters in quantum computing - In the context of supply chain problems
(Hochschule für Wirtschaft FHNW, 2022) Schwarz, Philip; Ehrenthal, Joachim
The developments in quantum computing have rapidly increased in speed, and the so-called quantum advantage, the point where quantum computers will outperform classical computers, could soon be reached. Leading companies like Google, Amazon, IBM, Microsoft, or D-Wave are already hosting cloud services where companies can try out quantum computing possibilities. As supply chain problems often deal with complex optimisation problems, they often limit themselves through assumptions or need to take long processing time into account. The impact on the business is currently not addressed in the most distinguished journals in supply chain management. This inductive, qualitative study research collects data from 10 companies to investigate how practitioners identify, evaluate, select, and implement quantum computing applications for supply chain problems. First, six process design themes were identified, and three early adopter archetypes were developed. The results suggest that only companies that can balance the six different relevant dimensions (Strategy, Identification, Technology Type, Methodology Type, Organisation, and Evaluation) and constantly reevaluate the necessary actions in the context of the current Technology Readiness Level are more likely to select suitable quantum technology and methods for their supply chain problems. Finally, the results open up research in the supply chain area for the possible application of quantum computing and derive actionable recommendations for business leaders.
11 - Studentische Arbeit
Choice of traditional or agile business analysis approach - A decision model to determine the use of the traditional versus agile business analysis paradigm
(Hochschule für Wirtschaft FHNW, 2022) Amstutz, Jason; Telesko, Rainer
The business analysis/project management approach is a key factor in project success or failure in the field of information systems. There are mainly two frameworks: the traditional and the agile approach. While the former is plan-driven and predictive, the latter is change-driven and adaptive in nature. A transition from traditional to agile methodologies can be observed, attributable to the fast-changing market conditions of today's economy, new technologies, and many other factors. Both approaches have advantages and disadvantages that limit their application areas. Another approach is the hybrid paradigm, combining elements of the two abovementioned approaches.
11 - Studentische Arbeit
Predictive modelling using machine learning algorithms based on structured and unstructured data of a Swiss home care institution
(Hochschule für Wirtschaft FHNW, 2022) Frey, Etienne; Witschel, Hans Friedrich
Home care institutions provide medical and social services to patients at home. Due to their ailments, recipients of home care services are at risk of requiring a hospital referral or experiencing early death. Early identification of a change in a patient's condition may support home care institutions to prevent such events and adjust their resource planning accordingly. Various structured and unstructured data are collected during the care pathway of a home care patient. Data mining techniques can be used to identify a patient at risk for specific events. Multiple studies have successfully applied data mining-based prediction models in different medical settings. In home care, medical decisions are currently based on anecdotal evidence rather than on evidence derived from data, which may lead to biases and errors. This master thesis aimed to predict if a patient recovers, must be relocated, remains unchanged, or dies within the next three months to identify the need for care intensification or reduction and improve home care institutions' planning capabilities.
11 - Studentische Arbeit
Increase Therapy Understanding and Medication Adherence for Patients with Inflammatory Skin Diseases through Augmented Reality
(Hochschule für Wirtschaft FHNW, 2021) Yannick, Deiss; Inglese, Terry; Korkut, Safak
Augmented reality (AR) offers an incomparable user experience by projecting digital content into the real environment. Like AR, dermatology is a visual field, and the integration of this technology into the daily lives of patients and dermatologists promises synergy opportunities. The challenges for patients with inflammatory skin diseases to adhere to their therapy are many and complex. On the one hand, the lack of understanding about the specific disease can lead to uncertainty in therapy. On the other hand, the potential development of the disease is often unknown. Furthermore, the management of the disease or the corresponding therapy is negatively influenced by patients’ forgetfulness in their daily life and dissatisfaction about the development of their lesion. Certain patients even interrupt their therapy because they question the development of the disease or worry about potential side effects. The benefits of AR as an enabler of learning experiences have been discussed in various fields like professional education in healthcare, in sports or in the regular scholar system. The breakthrough for mobile AR in terms of awareness originated from the successful adaption of the gaming industry. However, no studies have been conducted regarding the potential impact of and opportunities provided by AR for patients with dermatological issues such as inflammatory skin diseases. This thesis addresses this research gap by exploring how AR can increase patients’ understanding of the inflammatory skin diseases atopic dermatitis and psoriasis. Furthermore, the thesis analyses the relevant factors for a successful integration of a mobile application into patients’ daily lives to increase their medication adherence....
11 - Studentische Arbeit
MongoDB as DBMS in an ERP Application
(Hochschule für Wirtschaft FHNW, 2021) von Arx, Stefan; Pustulka, Elzbieta
Enterprise Resource Planning systems (ERP) have been an integral part of organizations for several decades. With their rich functionality, they support a wide range of business processes. For many companies, ERP software has been the starting point for digitalization. With a global market of USD 38 billion, ERP systems still enjoy great popularity today and have increasingly attracted small and medium-sized enterprise (SME) customers. However, legacy ERP systems have difficulty coping with the demands of digital business and fast changing environments. Much of the ERP system architecture uses technologies that are 30 to 40 years old.NoSQL database management systems, such as MongoDB, are associated with greater flexibility and better performance than relational databases. There is little evidence in literature of applying NoSQL technology in ERP systems as NoSQL use cases are predominantly found in Big Data applications. This work contributes to an innovation project developing a novel ERP business solution by examining whether it is possible to use MongoDB as DBMS in an ERP application. To this end, a common ERP business process, billing, was selected as a business case on which to build a prototype examining the database support offered by MongoDB. A prototype business solution was implemented, tested and evaluated to show how suitable MongoDB is in this business scenario....
11 - Studentische Arbeit
Data Management Approach to simplify the retrievability of theses
(Hochschule für Wirtschaft FHNW, 2021) Breu, Andrea; Schlick, Sandra
The first library network in Switzerland was established about three decades ago. Since then, a diversified network has developed within the domain of academic libraries. The relevance and long-term viability of this situation have been widely discussed in recent years. In 2015, academic libraries initiated the national project Swiss Library Service Platform (SLSP), which merged individual library catalogues into a nationwide network zone catalogue, and offer a broad package of information services to the academic library community.Despite the merging, each library maintains its own catalogues. In addition to the network data, university-owned publications and theses are listed in their own catalogues as print versions. However, electronic versions of theses are difficult to find. PhD theses are made openly accessible depending on the year of publication. Under- and graduate theses are based on the publication intentions of the individual universities and are thus only made available to registered researchers and in university internal platforms. This study shows a data management approach, that merges university-internal data bases into a single point of access to facilitate the retrievability of theses....
11 - Studentische Arbeit
Amending Marketing Budget Allocation with a Lead Scoring Model
(Hochschule für Wirtschaft FHNW, 2021) Mann, Matthias; Schlick, Sandra
The advance of digitalisation enables companies and their prospective customers, also called “leads”, to interact through an increasing number of channels. Leads can gather information on products and services offered by companies independent of time and place through digital channels. Marketeers face the challenge to serve the multitude of potential communication channels with advertisements to promote their products and services. The decision which channel deserves what percentage of the available budget becomes increasingly complex. In parallel, ongoing digitalisation offers new opportunities to gain insights by analysing the generated data. Every customer activity through one of the many channels generates new data. Companies increasingly capture this data in various marketing information applications such as customer relationship management systems, web analytics tools, and marketing automation systems. These activities can be aggregated in lead scoring models. Through lead scoring models, lead activities and attributes can be assigned a value regarding the purchase of a product; the lead conversion....
11 - Studentische Arbeit
A Knowledge Base Supporting Decision-Making of BPM Consultants in Selecting Business Process Improvement Methods
(Hochschule für Wirtschaft FHNW, 2021) Beutler, Marc; Laurenzi, Emanuele
There is a steady increase in the interest of business process management (BPM) in companies globally since years. At companies especially in the field of business process redesign and improvement. These business process improvement activities are knowledge and experience intensive tasks. Therefore, it can be very time consuming and hence expensive to assess the situation. BPM consultants are needed more than ever because they can provide the required BPM knowledge for business process improvement. As technology evolves, more and more business processes are getting digitalized and automated to support process stakeholders. However, the practice of decision-making of BPM consultants determining suitable business process improvement methods can be further supported. Therefore, this master thesis follows a design science research approach and explores the possibility of the development of a knowledge base aiming to support decision-making of BPM consultants for choosing suitable business process improvement (BPI) methods....
11 - Studentische Arbeit
Legal Tech in Switzerland
(Hochschule für Wirtschaft FHNW, 2021) Wehrli, Rahel; Gatziu Grivas, Stella
Legal Tech has a disruptive impact on the legal market. In Switzerland, however, this trend is not yet as advanced as in other parts of the world. The ones who suffer from this situation are the legal employees, who must keep up with the global competition without this support. This thesis aims to provide this support. The literature was reviewed, firstly, to find suitable solutions to support the legal employees. Derived from the gadgets used in day-to-day life, the solution of a chatbot came. In addition, the literature also shows that the on-the-job training, especially in the case of junior associates, is not appropriate for the length of time they are employed. From this constellation the research gap emerges; the on-the-job training of junior associates should become more efficient with the implementation of a chatbot. The goal of the thesis thereby is to implement a prototype of a chatbot and provide, based on ist evaluation, advice on how to make the best use of such a chatbot. For the creation of the chatbot design science research. Before the chatbot is developed, the involved personas are defined and a first catalogue of questions, the chatbot should be able to answer, is designed. While the questionsare used to develop the chatbot, the personas are later used to evaluate the chatbot. This entire process was done by applying design science research.This evaluation has shown that the implementation of an elaborated chatbot indeed can help thejunior associates to do tasks more efficient. However, the legal framework is an obstacle and therefore, at best, the implementation of several chatbots must be considered.
11 - Studentische Arbeit
Success factors for IT top management in business transformation towards digital business models
(Hochschule für Wirtschaft FHNW, 2021) Meyer, Richard; Gatziu Grivas, Stella
Innovative, rapidly developing technologies significantly influence products, services and business models. (Urbach et al., 2019) Nowadays, digital drivers can disrupt a business with unprecedent speed. Digital technologies drive a world with new characteristics. Volatility, uncertainty, complexity and ambiguity are the new normal. (Schwaferts Dino, 2019; Urbach & Röglinger, 2019) Therefore, the IT top management in large enterprises faces the challenge in meeting new demand of the contemporary business. It is expected from the IT top management to partner up in building value for the business, whereas the IT top management currently spends most of their time with the operational part. To transform the organisation and the business model, new skills, organisations and strategies have to be used.(Deloitte LLP, 2013; Khalid et al., 2020) Therefore, the objective of this thesis is to define success factors to be used by the IT top management for adapting the IT strategy in order to enable digital business models. This thesis used a tailored version of the Design Science Research approach of Vaishnavi et al. to prove the thesis statement. The analysis of the literature about the trends in IT management, IT strategy as well as the changing requirements towards the IT organisation has shown to not sufficiently cover the success factors for digital business models. The first suggestion of 20 factors for success based on related topics and trends was summarized....
11 - Studentische Arbeit
Security tokenization in a regulated environment can change the fundraising process in Swiss banking system
(Hochschule für Wirtschaft FHNW, 2021) Höhne, Esther; Kondova, Galia
The Swiss banking industry is in the full swing of structural change. The DLT cluster comprising known how and providers has developed in Switzerland in recent years, signifying the significant benefits for the banking industry. The financial sector is under rising regulatory costs and digital transformation pressures. Apart from the direct impact of the financial crisis in 2008, increasing regulatory expenditure accounts for the highest cost pressure. A negative interest rate has further reduced the bank's margins. At the international level, the abandonment of Swiss bank secrecy, the political uncertainties of Switzerland's upcoming relationship with the European Union generated obstacles in cross border business. To make it even more challenging, the rivals and start-ups offer new business models and vying for a slice of cake from the established financial institutions. All factors have created pressure on the financial sector to be more cost-effective, efficient, transparent, and secure in Switzerland (Anthamatten & Lago, 2019)....
11 - Studentische Arbeit
Development of a Sister University Concept
(Hochschule für Wirtschaft FHNW, 2021) Fu, Mina; Jüngling, Stephan
The mission of FHNW Business School is to “... educate innovative and responsible managers for a networked and dynamic world”. Going one step further, a novel concept which goes under the name of “Sister University” could deepen the relationship between two universities such that the universities benefit from the other through mutual exchange. International collaboration contributes to economic welfare through knowledge sharing and exchange of information. The current form of university partnership allows frequent communication, but does not provide students with additional opportunities to engage with foreign institutes. This master thesis therefore suggests, that by implementing the novel concept of "Sister University", new ways of collaboration can be offered to students, lecturers/researchers and school staff, using a bottom-up approach that enhances and sustains the relationship and friendship between two universities. For the development of the Sister University this thesis reviewed the Sister City concept to derive similarities. Based on the analysis this thesis wants to determine what component can be applied to a Sister University. For the development of the novel concept the focus is set on University of Applied Sciences and Arts Northwestern Switzerland (FHNW) and the Shenzhen Technology University (SZTU)….
11 - Studentische Arbeit
An SQL Learning Game
(Hochschule für Wirtschaft FHNW, 2021) Krause, Kai; Pustulka, Elzbieta
The use of game-based learning (GBL) in tertiary education has long been a controversial topic, hampered in part by a lack of empirical evidence. It is well-established that GBL is an effective learning method in elementary schools and that, in higher education, an increasing demand exists for alternative learning methods. This thesis investigates the acceptance and effectiveness of an SQL learning game at the FHNW and fills a gap in research on how applicable SQL games are. The work explored two areas of interest: student reaction to games as a vehicle for teaching and the effectiveness of games in teaching complex mathematically-based subjects. A game prototype was designed to incorporate the most current research on GBL. Pre-test, post-test and an acceptance survey based on an adaptation of the Technology Acceptance Model (TAM) were administered, with seven part-time students and sixteen full-time students....
11 - Studentische Arbeit
The Impact of COVID-19 on Digital Leadership at Swiss Financial Institutions
(Hochschule für Wirtschaft FHNW, 2021) Imhof, Denis; Schwaferts, Dino
This master thesis investigates the impact of the COVID-19 pandemic situation on the development of digital leadership at four selected Swiss financial institutions. Digital leadership which can be described as to lead an organization, to lead its position, to leadits employees, and to lead oneself in the digital age, is a relevant topic for Swiss financial institutions that are facing the challenges of the digital age. Currently, Swiss financial institutions are also facing the challenges of the COVID-19 pandemic situation.With conducting a qualitative interview with a digital leadership expert, the knowledge about digital leadership required in addition to the literature has been deepened to enrich the discussion about digital leadership, to find out more about its causes and relevant factors, and to prepare for the interviews with the experts from the four selected Swiss financial institutions....
11 - Studentische Arbeit
Gamification of Software in Credit Processing
(Hochschule für Wirtschaft FHNW, 2021) Niggli, Lorenzo; Hanne, Thomas
This master thesis examines the question of whether it is possible to increase the attractiveness of work within credit processing by means of gamification. Credit processing is the last step in the process of new lending or mutation of a credit transaction by banks to their clients. Gamification is the application of game-like mechanics and designs to non-gaming software. Within this thesis, the literature is first searched for gamification, focusing on which game techniques exist and what their impact is on the user. In interviews with bank employees from the respective fields, pains in the area of credit processing are identified. The most frequently mentioned pains include a lack of know-how on how to use the software, due to the complexity of the software but also the underlying credit domain. Motivational issues were also mentioned in connection with the work in credit processing, which are in the nature of processing-intensive departments. Based on the identified pains and previous research in the field of gamification, ideas will be developed on how gamification concepts can make working in credit processing more attractive....
11 - Studentische Arbeit
Testing Requirements Engineering Skills
(Hochschule für Wirtschaft FHNW, 2021) Stähli, Michael; Telesko, Rainer
This thesis addresses the issue of junior business analysts (BA) or requirements engineers (RE) and their struggle to effectively and efficiently prepare for a BA/ RE certification assessment. With this thesis, the writer wants to tackle this issue by introducing a skills assessment tool that covers knowledge of some of todays widest recognized Business Analysis (BA) and Reqirements Engineering (RE) standars (i.e. IREB & BABOK). The tool shall encourage students, business analysts, and other participants of an upcoming BA or RE certification to not only rely on their test-smartness but gain assurance about their understanding of underlying concepts and their use in practice.Nowadays, businesses require their (prospective junior) BAs/ REs to be ready to tackle business problems, understand the vocabulary and have a profound knowledge of business analysis techniques. Thus, having the right toolset acquired is important. Commonly, this is done through passing an official certification. However, these certification exams can also be passed by developing so-called ‘test smartness’, in which participants gain an understanding of the exam design, to evaluate which of the multiple-choice answer are right, yet deep understanding about the subject matter is of secondary importance. While two of the most widely acknowledge BA and RE standards (BABOK & IREB) offer relatively comfortable paths to a certification by certified training facilities, little emphasis is drawn on customized preparation preferences. As a consequence, the preparation solely serves the purpose of achieving the certification goal, disregarding the sustainable learning effect....
11 - Studentische Arbeit
Managing Emoji Language of Internal Business Communication in Clan Culture
(Hochschule für Wirtschaft FHNW, 2021) Isar, Gammoh; Schlick, Sandra
The lack of transmitted emotion and cues in virtual internal business communication could negatively affect trust level and relationships in organisations. Although, emojis are used to transmit emotion and non-verbal cues in business communication. Yet, misinterpretation of emojis i.e., emotions and cues, occurs due to the ambiguity of emojis, which could lead to misunderstanding and misalignment in business communication. This research aims to enable an accurate transmitting of emotions and cues in business communication through suggesting and developing an emoji syntax that sets up rules and guidelines for using emojis at the workplace. The emoji syntax is introduced in a clan culture company - Qudits: a swiss startup company - due to its main characteristics, such as encouraging open communication, flexibility, and the exploitation of technologies for people development. The research adopts pragmatism and interpretivism as research philosophy and follows the DSR approach. Furthermore, the research conducts a qualitative analysis. The data for this research was collected through three main ways; documents of Qudits, exploratory interviews with the executive and co-founder, and semi-structured interviews with all Qudits team members....
11 - Studentische Arbeit

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